Patients who are eligible for Medicare who attend this service will be bulk billed.

The Palmerston Medicare urgent Care Clinic:

For care when it’s urgent but not an emergency

This service is a walk in only service.

Opening Hours:

*Closed Christmas Day and New Year’s Day

Contact details:

Phone: 08 8931 4140

Email: pmucc@palmerstongpsuperclinic.com.au

Location:

3 Gurd Street Farrar (at the rear of the Palmerston GP Super Clinic)

About the Service:

The Palmerston Medicare Urgent Care Clinic is here to support members of our community who have an urgent medical need but have been unable to secure an appointment with their usual GP.

Located at the rear of the Palmerston GP Super Clinic, 3 Gurd Street, Farrar, Medicare eligible patients will be bulk billed when attending this service.

On the day and walk in appointments are available.

going the extra mile - our commitment to you!

It’s important patients know what to expect from our team when attending our service.

Our first priority is to provide you with the care you need, with skill, compassion, and respect.

We therefore confirm our commitment to a patient’s right to:

1. A high standard of health care

2. Services which respect your culture and communication needs

3. Receive only treatment for which you have provided consent

4. Clear information about your condition and its management

5. Dignity and respect in your care

6. Privacy and Confidentiality

7. A safe environment

8. A second opnion if requested

9. The support of a person of your choice in discussions about your care

10. Be informed of any cost payable for health care services or supplies

To fulfil this committment we will:

• Enable you to participate in decisions regarding your care

• Enable you to raise a concern or give a compliment

• Provide access to interpreters

• Provide services in a culturally sensitive way

• Respect your right to refuse to receie care or treatment, except in those circumstances where legislation does not provide for treatment to be refused

• Ensure it is your decision for a student may participate in your health care as part of their training

• Obtain your consent to participate in a research project

• Provide you with a prompt, meaningful response to questions or concerns you raise about your health care

• Inform you about risks, benefits and alternatives about your care

• Consider your individual nees

• Provide services in a manner which is neither discriminatory or judgemental

• Introduce you to all team members who assist with your care

• Respect your private and treat your health informaiotn as confidential

• Securely store and maintain your health care records

• Comply with all requirements of privacy legislation

• Provide services in a safe enfironment that is accessible, clean, safe and secure;

• Facilitate access to a second opinion if your request it

• Facilitate a support person to attend meetings and discussions about your care

• Honour your decision to appoint someone to make health care decisions for you should you become unable to do so

It is also important that patient’s understand their responsibilities as a health care consumer

Our expectation is that patients will:

1. Cooperate with their treating team

2. Understand the consequences of refusing care or treatment

3. Provide as much information as accurately as possible to assist us to provide the care needed

4. Let our team know when they have questions or concerns

5. Support our efforts to provide a safe, clean and confortable environment

6. Be respectful towards our team

7. Be respectful to other users of our services

8. Respect our zero tolerance of bullying and aggressive behaviour by not raising their voice or act in a threatening manner to anyone accessing or working in our service

9. Keep noise to a minimum and be courtous and considerate at all times

10. Provide access to their Medicare card as required

The Palmerston Medicare Urgent Care Clinic is a joint initiative of the

Northern Territory and Australian Governments.